產品品質管理 | 裕隆汽車ESG

Management approach to product quality and reliability

Significance to Yulon Motor	Yulon Motor’s manufacturing processes observe the most rigorous standards, inspectional and operational procedures to meet customers’ expectation on top of the legal compliance. We also emphasize the quality of product sales and services, so we have adopted many applicable regulations, e.g. transparency of repair and part pricing, advance quotation for repair, consistent service quality standards, and product technical support and solutions, to improve customer satisfaction and adhesiveness.
Policy and commitment	Sound Product Assurance System: Quality control system: establishing a quality control system that meets international standards, such as ISO 9001 and IATF 16949 assuring product quality and reliability. Supplier management: strengthening the management and supervision of suppliers to make sure parts and components provided by suppliers meet the requirements for quality and reliability, and improving the communication and cooperation with suppliers. Product design and testing: Designing and testing products with high standards to make sure product design match consumers’ demands and user environment, and conducting comprehensive tests and verification Product recalls: Boosting product monitoring and inspection. When any hidden safety issue is found in existing products, we conduct a product recall immediately to safeguard consumers’ rights and safety. After-sales services: Increasing the quality and efficiency of after-sales services by timely response to consumer demands so as to raise customer satisfaction, adhesiveness and trust. Sustainable products: developing energy-saving and carbon-reducing products, fostering a green supply chain and enhancing environmental protection during the manufacturing process to achieve the goal of sustainable development.
Goals	Short-term (2023-2024) To strengthen the management ability in new vehicle development 100% qualification rate for the five major electrical tests for electric vehicles (before the first current) To boost ability in smart manufacturing To have more than 21 stations capable of connecting, capturing and uploading the manufacturing process parameters and quality-related parameters online Immediate risk alert for critical procedures with key parameters captured for analysis and early warning management Medium-term (2025-2026) To strengthen the management ability in new vehicle development To establish traceability records for key procedures and processes where quality tests are conducted in the mass production stage instead of in the trial production stage of new vehicles Achieving 100% improvement rate for the Quality Assurance Rate (QAR) of the risky stations at each stage and raise the assurance rate to 3.8 points and above To boost ability in smart manufacturing Implementing immediate risk alert at critical procedures of more than 32 stations with key parameters captured for analysis and the early warning management Long-term (after 2027) Continuously improving quality, enhancing testing technology and optimizing management skill.
Achievement in the previous year	Goals of the previous year Achievement Enhanced vehicle manufacturing quality – target number of market significant quality issues attributed to manufacturer’s liability: 2 cases or less Set the goal to lower the failure cost of defective products: from 14% to 9.5% Improved the quality of rolled-off vehicles – the number of vehicle defects was lowered by 30%. Built a quality risk early warning system – incorporating the real-time vehicle quality data management billboards into production. 0 case of market significant quality issues attributed to manufacturer’s liability (assembler’s liability) Achieved the goal of the challenge to lower the failure cost of defective products, that is, 9.4% Improved the quality of rolled-off vehicles – lowered the number of vehicle defects by 30%. Successfully incorporated the cloud real-time billboards showing the vehicle quality data into on-site manufacturing process management
Specific actions	1. Building a quality data digital platform and a quality data cloud information management center that integrate parameters of the 4Ms of production (man, machine, material and method) and provide real-time early warning for quality risk 2. Promoting the quality consistency activity – to eliminate issues arising from manufacturer’s liability and increase production quality assurance rate. Completing the installation of dynamic rating system at 155 body shops/painting stations Implementing the process and rating sheet for inspecting the static quality assurance rating, and completing the ratings of 291 engine/body/painting/accessory workstations Detecting risks within production process by assessment, conducting improvement and verification of activities and enhancing production quality assurance rate

Product quality and safety are critical to Yulon Motor, so we observe the most rigorous standards and procedures in the production process:

Systems and certifications observed by Yulon Motor

ISO 9001

Quality management system
IATF 16949

Quality management system verification
ISO 14001

Environmental management system certification
ISO 17025

Quality system certification

Product quality management

Yulon Motor has developed the production process management systems to ensure stable quality and at the same time build up a production resume for vehicles covering important part information, offline service record, quality resume, etc., as a reference for future repair and maintenance. In 2022, there was not any material complaint about product quality. Yulon Motor will continue to adhere to the highest-level production standards and proceduresin production processes ensuring the high quality of vehicles and the fulfillment of laws and market standards.

Integration Quality Management System (IQM)

In order to put quality management into practice and initiate vehicle production resumes, Yulon Motor’s Sanyi plant started to develop the Integration Quality Management System (IQM) in 2010, and officially introduced it in 2012. This system covers processes from sourcing from suppliers, assembly, to vehicle evaluation system (VES). In 2021, this system was extended to the production line of new energy business and effectively improved the equipment efficiency, quality yield and energy efficiency. In the future, we will further introduce the artificial intelligence application and, via big data analysis and cloud computation platform, make the best decision driven by real data, so as to achieve the goals of smart manufacturing and corporate digital transition.

Characteristics of the IQM system – checkpoints by processes and quality control process with multiple nodes:

Overview of the IQM system

The IQM system built in at the four major work areas: bodywork, painting, engine and accessory, makes sure 100% inspection rate for all quality check items via 180 PADs and 30 PCs that dynamically manage 251 quality control checkpoints in real time while the GO/NO GO quality check stations are adopted in the production process. Visualization of inspection image specifies defective points; the SPC real-time analysis can send early warnings; the billboards can tell the real-time quality feedback and generate analysis and decision reports.

6 major features of the IQM system

Major product testing system

裕In addition to rigorous vehicle manufacturing processes, Yulon Motor also confirms the stability of all vehicle functions through a series of tests after the vehicle assembly:

Major product testing system

All our vehicles have been tested by the commissioned testing organizations recognized by the central competent authority pursuant to the“ Fuel Economy Standards and Regulations on Vehicle Inspection and Administration.” We have also applied to the competent authority for vehicle energ

Quality management training

In addition to the introduction of quality management system, Yulon Motor also pays attention to the training of relevant personnel to make sure all employees can operate the system effectively and jointly maintain the quality of production lines. In 2022, we held a total of 7 related courses with a total training time of 84 hours and a total of 122 participants.

Course name	Description	Training time	Number of participants
ISO 17025 – laboratory quality management training	Enhancing awareness of quality management in the laboratory	18	4
ISO 17025 – laboratory quality management training for supervisors	Enhancing awareness of quality management in the laboratory	12	2
TPM new employee training course	Improving new employees’ logic and concept of TPM	9	30
Education and training on important parts	Boosting training on important part operation	7	50
VES basic education and training	Strengthening basic training on VES valuation	2	12
CATIA sketching on curved surface HD2	Learning techniques and applications of the graphics system	16	4
Guidance on IATF 16949 - ISO application and verification	Enhancing awareness and spirit of quality	20	20

Quality management training courses

Product Safety Management

In order to enhance and improve product safety, Yulon Motor’s real-time quantitative quality monitoring system for dynamic road tests can precisely monitor the dynamic road tests. The determination that used to be made by human is now made by the computer with these quantified parameters. The monitoring system then automatically inspect such a determination and data record to improve vehicle inspection quality and preciseness of driving. The captured data and design parameters in the system can later be used in relevant design and by production units for continuous improvement of dynamic driving safety and functionality of vehicles, hence the safer and more trustworthy mobility experience of customers.

Road test
Dynamic road test monitoring system

Innovative Quality

Quality Control and Safety Guarantee

Management approach to product quality and reliability

Product quality and safety are critical to Yulon Motor, so we observe the most rigorous standards and procedures in the production process:

Systems and certifications observed by Yulon Motor

Product quality management

Integration Quality Management System (IQM)

Characteristics of the IQM system – checkpoints by processes and quality control process with multiple nodes:

Overview of the IQM system

6 major features of the IQM system

Major product testing system

Major product testing system

Quality management training

Product Safety Management